Return & Shipping Policy

We ship our packages using USPS.

We are asking our customers to please allow 7-14 business days for all orders to be shipped and delivered (this may not include weekends and holidays).

Shipments to Puerto Rico, Alaska, and the U.S. Virgin Islands may experience longer shipping times. 

Additional Conditions to Consider:

• Once an order has been submitted into our system, we cannot cancel or make changes to it. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming you order. We do not refund items that have been shipped to an address that was entered incorrectly.
• If you live in an apartment with a common mailroom, please consider shipping your package to an alternate address to minimize the risk of theft. We do not reship orders that have been delivered to the provided address. 

Refunds

• Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Several types of goods are exempt from being returned. We also do not accept products that are hazardous materials, or flammable or gases.

• Additional non-returnable items:

• • Gift cards

• To complete your return, we require a receipt or proof of purchase.

• Please do not send your purchase back to the manufacturer.

• There are certain situations where only partial refunds are granted:

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, usually 10-15 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@divinehairlash.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@divinehairlash.com and send your item to: 342 Highland Ave. Malden, MA 02148

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 342 Highland Ave. Malden, MA 02148

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help or have any additional questions?

Please contact us at info@divinehairlash.com for any additional questions related to refunds and returns.